Customer Service Representative (CSR) - Premium Telecommunications Support

Join Infomedia Nusantara, a trusted partner of Telkomsel, as a Customer Service Representative (CSR) in the vibrant heart of Bali. This is your opportunity to deliver world-class customer support in a dynamic, fast-paced environment. As a CSR, you'll be the first point of contact for our valued customers, ensuring their needs are met with efficiency and professionalism.

Infomedia Nusantara is more than just a company; it's a place where your skills and passion can grow. We offer a supportive work environment, continuous training, and the chance to work with cutting-edge technology. In Denpasar, you'll be part of a team that's dedicated to providing exceptional service to our customers.

Every day, you'll handle customer inquiries, resolve issues, and provide solutions using our in-house CRM system and other specialized tools. You'll also have the opportunity to develop your skills and advance your career within the telecommunications industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and accurate responses.
• Resolve customer issues using our in-house CRM system and other specialized tools.
• Document customer interactions and maintain accurate records.
• Provide excellent customer service, ensuring high levels of satisfaction and loyalty.
• Collaborate with the team to improve customer service processes and procedures.
• Participate in continuous training and development programs.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Promote the company's products and services, upselling and cross-selling where appropriate.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of delivering excellent customer service.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with CRM systems, such as Salesforce or Zoho.
• Excellent written and verbal communication skills in Indonesian.
• Ability to work both independently and as part of a team.
• Valid SIM card and ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

Lowongan Terkait